Product design
A new approach to enterprise knowledge management
To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not reflect the view of the actual client.
My role
Design Lead
client
Confidential
year
2023
2024
Skills
User Experience
Visual Design
Research
Project overview
On this project I led the research and design of Boris, a portal designed to reshape how users discover and consume knowledge. By combining advanced AI-powered federated search with personalized content recommendations, Boris helps users easily find relevant insights exactly when they need it.
Introduction
In a large corporation, valuable knowledge is often spread across many different teams and formats (documents, slides, slack channels, videos). Finding the right information quickly becomes a frustrating experience. Our mission was to make discovering knowledge fast, personalized and intuitive.
Product vision
Combine internal and external data, delivering personalized and real-time insights to empower smarter decision-making, increasing impact on clients.
User and business goals
Simplify access to knowledge from multiple sources across the corporation.
Use generative AI to enhance search efficiency and relevance.
Provide personalized, just-in-time content that meets each user's unique needs.
Understand and support diverse user types (wayfinder, navigator, conductor, researcher), each with their own methods and preferences for finding information.
here's a sample of the work
Widgets
Progressive disclosure
Widgets allow users to quickly scan, prioritize and interact with relevant content, making their interaction intuitive and reducing friction. This decision improved content clarity, boosted engagement and helped users navigate efficiently through diverse information sources, preventing cognitive overload.
Seamlessly connect search and chat
To integrate search and chat, using motion helped us avoid the feeling of change of space, giving users a less disruptive experience and increasing overall trust.
Using the power of workflows
Workflows turn complex, repetitive tasks into simple, intuitive interactions. They enable smarter automation, adapting to user needs and continuously learning to offer personalized and precise outcomes.
